Refund policy

We take great pride in creating unique and customised items just for you.

Please read our no return policy carefully before placing an order.

  1. Personalised Items: All of our products are specifically personalised according to your preferences, including names, dates, and messages. Due to the personalised nature of our items, we do not accept returns or exchanges unless there is a manufacturing defect or an error on our part.

  2. Manufacturing Defects and Errors: If you receive a personalized item with a manufacturing defect or an error made by us, please contact our customer service within 7 days of receiving the order. We will require detailed information and, if necessary, photographic evidence to assess the issue. If the defect or error is confirmed, we will provide a replacement or refund, depending on the circumstances.

  3. Accuracy of Personalisation Details: It is your responsibility to provide accurate and correct personalisation details when placing an order. We rely on the information you provide to create your personalised item. We are not responsible for any errors or inaccuracies in the personalization if the information provided by you is incorrect. Please review your order carefully before submitting it.

  4. Refunds and Exchanges: Refunds or exchanges are only offered in cases of manufacturing defects or errors made by us. If eligible, we will provide instructions on how to return the item. Refunds will be issued in the original form of payment, and exchanges will be made for the same or similar item, subject to availability.

  5. Shipping Costs: We do not refund or reimburse shipping costs unless the return or exchange is a result of a manufacturing defect, or an error made by us.

  6. Cancellations and Modifications: Once an order is placed and confirmed, it cannot be canceled or modified as the production process for personalised items begins immediately.

  7. Customer Satisfaction: We strive to provide high-quality personalised gifts and exceptional customer service. If you have any concerns or questions about your order, please contact our customer service team, and we will do our best to assist you.

By placing an order with Forever Events, you acknowledge and agree to comply with our no return policy as outlined above.

Please note that this policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates or modifications.

If you have any further questions regarding our no return policy, please contact our customer service for assistance.